Who We Are
Founded in 2016, 11Sight is a leading provider of AI-powered agents for the automotive and hospitality sectors. Based in Berlin, Germany, we've built our reputation on delivering enterprise-grade solutions that help businesses scale their customer service operations while maintaining the personal touch customers expect.
Our Mission
We believe that every customer interaction matters. Our mission is to empower businesses with AI agents that don't just automate responses, but genuinely understand and assist customers. We're committed to building technology that augments human capabilities rather than replacing them, ensuring that complex issues always reach the right person with the right context.
What We Do
11Sight provides specialized AI agents designed for specific business needs in automotive dealerships and hotels. Our agents serve as the first point of contact, handling routine inquiries, scheduling appointments, and escalating complex issues to human team members with full conversation context.
Our platform includes:
- Service Agent - Handles appointment scheduling and service inquiries
- Frontdesk Agent - Greets callers and routes to appropriate departments
- Sales Agent - Engages website visitors and qualifies leads
- Outbound Agent - Proactive customer outreach and reminders
Our Impact
Since our founding, we've served over 1,400 businesses worldwide, helping them automate 76% of routine customer interactions while improving response times and customer satisfaction. Our clients include major automotive brands like BMW, Ford, Honda, and Toyota, as well as leading hotel chains including Best Western and Choice Hotels.
Technology & Innovation
We leverage cutting-edge natural language processing and machine learning to create AI agents that sound natural, understand context, and learn from every interaction. As a Google Gemini Live API Launch Partner, we're at the forefront of conversational AI technology, continuously improving our platform to deliver the best possible customer experiences.
Our Values
We're committed to building AI that is transparent, ethical, and focused on improving human experiences. We believe in data privacy, responsible AI development, and creating technology that genuinely helps businesses and their customers.
Contact Us
Want to learn more about how 11Sight can transform your customer service? Get in touch with our team.